The “Inside Out” coaching approach focuses on the individual’s psyche and advocates changing the leader’s mindset first; behavior naturally and quickly follows.
The difference between leaders and managers is powerfully articulated by the great business theorists, Dr. Peter Drucker and Dr. Warren Bennis: “Leadership is doing the right things; management is doing things right.” In other words, leadership is strategic, and management is tactical. This dichotomy suggests that two contrastive theories of coaching are necessary to address these two populations. This article presents our firm’s approach to this challenge.
“Change” is the objective of behavioral coaching. The philosophy of focusing on change is ideal for managers whose job tasks are defined and tactical. The standard coaching approach helps the manager identify or agree upon the behavior that needs “changing.” An action plan is created, implemented, and monitored. Improvement is measured by checking in with a variety of stakeholders. This methodology touts being evidence and metrically based, reductionistic, and observable.
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